Problem: The lift does not have sufficient force to open the lid when extending upward within the cabinet.
Cause: The tension level is set to low on the lift.
Follow the steps below for changing the pressure setting on the lifts.
Lifts Supported:
- 30003 - ValueLine 2800 Smart TV Lift (wifi version)
- 30004 - ValueLine 3900 Smart TV Lift (wifi version)
- 32800 - SRV 2800 Smart TV Lift (wifi version)
- 33900 - SRV 3900 Smart TV Lift (wifi version)
- 23401 - WhisperLift II PRO Smart TV Lift (wifi version)
Tools Needed:
- None
Changing pressure setting:
1. Press and HOLD the M button on the wired controller unit it says "S - -".
2. Press the M button once to enter menu.
3. Press the UP button until the display says 4FU and press the M button once.
4.The setting should read L5. The range is L1 (less pressure to stop) to L9 (more pressure to stop). If you having problems with the lift raising the lid, change the setting to something higher (L6, L7, L8, L9). Press the M button after selecting the new setting.
The display will go back to the lift height after the setting is changed.
Test the lift and change again, if needed.
Need More Help?
Please contact our technical support team at 800-215-1990 for further troubleshooting or click the following link to file a support ticket:
https://touchstonehomeproducts.freshdesk.com/support/tickets/new
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