If you are having problems pairing to the fireplace via Bluetooth, do this:

Connecting Fireplace to the App via EZ Mode.

1. Disconnect your fireplace from power (or flip the breakers for 20 seconds) and then reconnect power.

2. Go to your Touchstone Fireplace App

    click + in the top right corner

    click "Add Device"

Under "Add Manually" pick "Fireplace"

 In the Top Right Corner switch from Bluetooth to "EZ Mode"

  Now, press and hold the power button on the fireplace for at least 10 seconds until you see P0 displayed on the screen then check the little circle "Confirm flame blinking or "P0" on display"

 Now, you should be presented with a screen where you will connect to the WiFi Network:

Enter the password and click Next to proceed. If credentials are correct, you should be able to connect your fireplace.