How-To: Clear the Memory On the SRV, ValueLine, and WhisperLift Smart TV Lifts

Modified on Mon, 23 Sep at 2:29 PM

PROBLEM: My SRV, Valueline and WhisperLift Smart TV Lift goes down when I press the UP button on the wireless remote on my Lift. Or, my SRV, Valueline and Whisper Lift 2 PRO Smart TV Lift does not raise all the way to the top when I press the UP button on my wireless remote.

SOLUTION: The memory height on my SRV, Valueline and WhisperLift Smart TV Lift is set too low or the bottom height is set to high and needs to be cleared.

Lifts Supported:

- 30003 - ValueLine 2800 Smart TV Lift (wifi version)

- 30004 - ValueLine 3900 Smart TV Lift (wifi version)

- 32800 - SRV 2800 Smart TV Lift (wifi version)

- 33900 - SRV 3900 Smart TV Lift (wifi version)

- 23401 - WhisperLift II PRO Smart TV Lift (wifi version)

- 23601 - WhisperLift XL PRO Smart TV Lift (wifi version)

Tools Needed:

- None

Clear Extended Memory Height

Instructions:

1. With the wired remote, press and hold the the UP button until the lift goes all the way up to the extended height.

Press and hold the UP button on wired remote

2. When the lift is all the way extended, press and release the M button once and then the 1 button on the wired remote.

Press M button on wired remote and then 1 button

The lift will now go all the way UP when the UP button is pressed on the wireless RF remote.

Clear Retracted Memory Height

Instructions:

1. With the wired remote, press and hold the DOWN button until the lift goes all the way down to the retracted memory height.

Press and hold the DOWN arrow on the wired remote

2. When the lift is all the way retracted, press and release the M button once and then the 2 button on the wired remote.

Press M button on wired remote and then 2 button

The lift will now go all the way DOWN when the DOWN button is pressed on the wireless RF remote.

Video Instructions:

For video instructions on clearing the memory on the SRV, Valueline and Whisper Lift Smart TV Lifts, please click the link below:

Clearing Memory on SRV, Valueline and Whisper Lift Smart TV Lift (wifi version)

Need More Help?

Please contact our technical support team at 800-215-1990 for further troubleshooting or click the following link to file a support ticket:

https://touchstonehomeproducts.freshdesk.com/support/tickets/new