Problem: The flames are no longer moving and are stationary when the fireplace is turned on.
Solution: Replace the flame motor
Models Supported:
80004 - Sideline 50"
80006 - Forte 40"
80011 - Sideline 60"
80014 - Sideline 36"
80015 - Sideline 72"
80025 - Sideline 45"
80027 - Sideline 40"
80032 - Sideline 100"
80043 - Sideline 84"
Tools Required:
- Philips-head screw driver
Instructions:
1. Turn off power to the fireplace, remove the unit from the wall, and unplug the fireplace from the wall outlet.
2. Remove back panel from the fireplace. Remove all screws shown below (depending on the size of your fireplace, there may be more screws that what is shown below).
3. Once the back panel is removed, you will see the inside parts of the fireplace. The flame rod is the rod with tinsel attached.
4. On the left side of the fireplace you will see a set of screws that hold the flame motor assembly in place. Remove the screws highlighted below:
5. Once the screws are removed, remove the flame motor from the fireplace and pull the other end of the flame rod out of its holder.
6. Following the motor cable from the flame motor toward the control board, cut the zip ties shown below:
7. Cut the last zip tie around the motor connections and unplug the motor cable.
8. After disconnecting the motor cable, remove the flame rod and motor from the fireplace.
9. Where the flame rod attaches to the flame motor, remove the zip tie show below and separate the motor from the flame rod.
10. Once you remove the existing motor, follow the steps backwards to install the new motor.
Video Instructions:
For video instructions on replacing the flame motor on your Sideline Series Electric Fireplace, click on the following link:
Instructions For Replacing The Flame Motor In The Sideline Series Electric Fireplace
Need More Help?
Please contact our technical support team at 800-215-1990 for further troubleshooting or click the following link to file a support ticket:
https://touchstonehomeproducts.freshdesk.com/support/tickets/new
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