Problem: The flames are no longer visible when the fireplace is turned on.
Solution: Replace the LED lights.
Models Supported:
80045 - Sideline Infinity 50"
80046 - Sideline Infinity 60"
80051 - Sideline Infinity 72"
Tools Required:
- Phillips Screwdriver
- Needle-nose plyers
Instructions:
1. Turn Off Sideline Infinity Fireplace.
2. Remove the glass panel from the fireplace by removing the 5 screws holding the panel in place.
3. Once the glass panel is removed, remove the firelog/glass crystals and then the crystal strip.
4. Once the unit is open, locate the LED Light strips.
5. Check the connection for the defective strip to make sure the cable is connected properly to the strip.
6. Unplug the power connection from the failing light strip.
7. Once the light strip is unplugged, locate the 2 standoffs holding each light strip to the
fireplace frame.
8. Using a pair of needle-nose plyers, pinch each standoff and lift the light strip UP to
unhook the light strip from the standoffs.
Light strip standoff
Pinch with needle-nose plyers and lift light strip UP to remove
8. Once the defective light strip is removed, install the new strip
9. Test the unit prior to putting it back together to ensure the lights are functioning properly.
10. Once the crystal strip is reinstalled, reinstall the log/crystals and front glass panel.
Video Instructions:
For video instructions on replacing the led lights on your Sideline Infinity Series Electric Fireplace, click on the following link:
Video instructions for replacing the led lights on your Sideline Infinity Series Electric Fireplace
Need More Help?
Please contact our technical support team at 800-215-1990 for further troubleshooting or click the following link to file a support ticket:
https://touchstonehomeproducts.freshdesk.com/support/tickets/new
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