What do I do if my fireplace does not turn on?

1. If you are using the remote change the batteries in the remote. If still doesn't work then use the control panel on the unit.    

2. Unplug the unit and plug it into another outlet that is not on the same circuit.   

3. If the unit is hardwired, you'll need to disconnect the wiring.

4. If unit still doesn't turn on then have your order number ready and call support at 800-215-1990