How-To: Clear the Memory On the SRV TV Lift - 32800, 33900 (non-wifi version)

Modified on Mon, 15 Apr at 1:23 PM

PROBLEM: My SRV TV Lift goes down when I press the UP button on the wireless remote on my SRV TV Lift. Or, my SRV TV Lift does not raise all the way to the top when I press the UP button on my SRV TV Lift.

SOLUTION: The memory height on my SRV TV Lift is set too low and needs to be cleared.

Lifts Supported:

- 32800 (non-wifi): SRV 2800 TV Lift

- 33900 (non-wifi): SRV 3900 TV Lift

Tools Needed:

- None

Instructions:

1. With the Wired Remote, press the UP button until the lift goes all the way up to the extended height.

2. When the lift is all the way extended, press and release the M button once on the Wired Remote.

3. The wireless remote will now move the lift all the way up and all the way down when using the remote.

Video Instructions:

For video instructions on clearing the memory on the SRV 32800/33900 TV Lifts (non-wifi version), please click the link below:

Clearing Memory on SRV 32800/33900 TV Lift (non-wifi version)

Need More Help?

Please contact our technical support team at 800-215-1990 for further troubleshooting or click the following link to file a support ticket:

https://touchstonehomeproducts.freshdesk.com/support/tickets/new