How-to: Reset the SRV 32800 and 33900 TV Lift (non-wifi)

Modified on Mon, 15 Apr at 1:25 PM

PROBLEM: My SRV TV lift is showing RES on the wired remote and the lift will not move.

SOLUTION: The lift needs to be RESET.

Lifts Supported:

- 32800: SRV 2800 TV Lift (non-wifi version)

- 33900: SRV 3900 TV Lift (non-wifi version)

Tools Needed:

- None

Reset the Lift Instructions:

1. With the wired remote, PRESS and HOLD the DOWN button for 5 seconds.

Hold DOWN button on wired remote

2. After 5 seconds, the display will read “rES” . While continuing to hold the DOWN button, the lift will then lower to the lowest height and then slightly raise. Once reset is completed, release the down button.

rES shown on display on wired controller

The lift is now RESET

Video Instructions:

For instructions on how to reset the SRV 32800 and 33900 TV Lift (non-wifi version), please click the link below:

Resetting the SRV 32800 and 33900 TV Lift (non-wifi version)

Need More Help?

Please contact our technical support team at 800-215-1990 for further troubleshooting or click the following link to file a support ticket:

https://touchstonehomeproducts.freshdesk.com/support/tickets/new