Problem: The lift will not go up or down
Solution: Check the swivel sensor connection
Models Supported:
- 23502 – Whisper Lift II PRO Articulating Swivel Bracket
- 23604 – Whisper Lift XL PRO Articulating Swivel Bracket
- 32502 – SRV 2800 PRO Articulating Swivel Bracket
- 33502 – SRV 3900 PRO Articulating Swivel Bracket
Follow the written instructions below or check out the video here:
1. Plug the swivel sensor into the RS232 port on the provided control box.
NOTE: DO NOT use the control box that originally came with the lift. The swivel safety sensor will not
work with the original control box. Please use the control box that was provided with the 23502/23604
swivel bracket.
Swivel Safety Sensor
The Articulating Swivel Bracket is equipped with a safety sensor that does not allow the lift to operate with either the lift RF remote control, IR remote control, wired controller, wifi app or voice controls. This is to prevent damage to the lift, TV, or cabinet if the swivel bracket is extended away from the lift or swiveled outside of the home position.
The Swivel Safety Sensor comes preinstalled on the swivel bracket.
Articulating Swivel Bracket In Swiveled Position:
When the Articulating Swivel Bracket is in the SWIVELED or EXTENDED position, the RED LED light on the safety sensor will be OFF, as shown below, and the lift will not operate.
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