Problem: There is a rattling noise when the flames are moving. This is most likely due to the flame rod coming out of it's socket.
Solution: Reinstall the flame rod.
Models Supported:
86273 - Sideline Deluxe Stainless Steel 50 Inch
86275 - Sideline Deluxe Gold 50 Inch
86276 - Sideline Deluxe Gold 60 Inch
86277 - Sideline Deluxe Stainless Steel 60
Tools Required:
- Philips-head screw driver
Instructions:
- Turn Off Sideline Fireplace.
2. Remove glass panel from fireplace and remove fireplace from wall.
3. Remove the screws from the rear of the fireplace.
4. After removing the back panel, inspect the motor and flame rod to see if the rod is loose or if there are any zip ties that have not been cut down.
5. Also check to see if the flame rod is out of the socket.
6. If the flame rod is out of the socket, bend the rod and place the flame rod back into the socket.
7. After reinstalling the flame rod. Reinstall the back panel on the fireplace.
8. Test fireplace before hanging fireplace back on wall and installing glass panel.
Video Instructions:
For video instructions on reinstalling flame rod on your Sideline Deluxe Series Electric Fireplace, click on the following link:
Video Instructions for Reinstalling Flame Rod on Sideline Deluxe Series Electric Fireplace
Need More Help?
Please contact our technical support team at 800-215-1990 for further troubleshooting or click the following link to file a support ticket:
https://touchstonehomeproducts.freshdesk.com/support/tickets/new
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