Problem: There is a rattling noise when the flames are moving. This is most likely due to the flame rod coming out of it's socket.
Solution: Reinstall the flame rod.
Models Supported:
80033 - White 50" Chesmont Fireplace
80034 - Black 50" Chesmont Fireplace
Tools Required:
- Philips-head screw driver
- Needle-nose plyers
Instructions:
- Turn Off Chesmont Fireplace and unplug the power cable from the outlet.
2. Remove the fireplace from the wall.
3. Remove the screws shown below to remove the back panel from the fireplace.
4. Once the back panel is removed, locate the flame rod and check to be sure the flame rod is in its socket.
5. If the flame rod is out of the socket, please reinstall the flame rod. Test the unit once complete.
Need More Help?
Please contact our technical support team at 800-215-1990 for further troubleshooting or click the following link to file a support ticket:
https://touchstonehomeproducts.freshdesk.com/support/tickets/new
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