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Fireplace Support FAQ (18)

How far do I need to mount my fireplace below my flat screen TV?

Modified on Mon, 23 Feb at 2:36 PM
Is it safe to use a power strip with a Touchstone Fireplace?

Modified on Mon, 8 May, 2023 at 3:22 PM
Where can I find installation instructions or detailed spec sheets?

Modified on Thu, 22 Jan at 10:56 AM
The fireplace shuts completely off when I turn the heat on. Why?

Modified on Mon, 23 Feb at 2:48 PM
My Touchstone Smart Wifi Electric Fireplace does not turn on or keeps shutting off the heater even though the flames are still on. Why?

Modified on Mon, 23 Feb at 2:50 PM
How do I arrange the crystals in my fireplace?

Modified on Mon, 23 Feb at 2:54 PM
Can I use log set and crystals together?

Modified on Mon, 23 Feb at 2:56 PM
The App is Not Detecting My Fireplace

Modified on Mon, 3 Mar, 2025 at 2:56 PM
I lost the remote control for my Touchstone Electric Fireplace. How can I get another one?

Modified on Mon, 23 Feb at 2:59 PM
How to install a Sideline Series Electric Fireplace into a wall.

Modified on Wed, 14 Jun, 2023 at 11:37 AM